🔐 Privacy Policy of AOS Mediators

Last Updated: [5th July 2025] This Privacy Policy outlines how AOS Mediators, operated by AOS Office, collects, uses, protects, and shares personal data received from clients, prospects, agents, or visitors who communicate through our channels. By interacting with us, you agree to the data practices described here.

1. Scope of Policy

This policy applies to all information shared with AOS Mediators by:

  • Buyers or sellers of real estate
  • Brokers, agents, or lead providers
  • Website visitors or email correspondents

2. Types of Data Collected

We collect:

  • Contact details (name, phone number, email, WhatsApp number)
  • Property preferences and requirement data
  • Limited property ownership or interest details voluntarily shared
  • Identity information for agreement execution
  • Communication history through email/WhatsApp/phone

We do not collect sensitive personal information such as Aadhaar, PAN, financial records, passwords, etc., unless explicitly required for contractual purposes and agreed in writing.

3. How We Use the Data

The information we collect is used for:

  • Facilitating intermediary services
  • Communicating property interest between parties
  • Internal coordination with registered agents and brokers
  • Documentation for intermediary agreements
  • Legal and regulatory compliance

We never use personal data for marketing, spam, or resale purposes.

4. Data Sharing

We may share your data only:

  • With internal staff for coordination
  • With registered and verified agents/brokers in our network (only when required)
  • With legal authorities, if compelled by law or court order

We do not share or publish your information with any public or unauthorized third-party platforms.

5. Data Storage & Security

  • Data is stored digitally on secure, access-controlled systems
  • Paper records, if any, are retained under locked custody
  • Access is restricted to staff with defined responsibilities

We follow basic best practices under the Information Technology Act, 2000 and applicable Indian cybersecurity norms to prevent unauthorized access or disclosure.

6. User Rights

You have the right to:

  • Request a copy of the personal data we hold
  • Request correction or deletion of outdated or incorrect data
  • Withdraw consent at any time (may limit service access)

Requests can be made via email to info@aosmediators.com.

7. Cookies and Web Tracking

As we do not offer a browsing portal or online listing system, we do not use cookies, tracking pixels, or analytics tools on any web domain. Communication is purely through email, WhatsApp, and phone.

8. Grievance Officer

For any privacy-related grievances, please write to:
Grievance Officer AOS Mediators (AOS Office)
📧 grievance@aosmediators.com
📍 P.O. BOX NO: 14, Madurai – 625007, Tamil Nadu, India.

Thank you for trusting AOS Mediators. We are committed to providing a secure and legally compliant service experience for all parties involved.